You have 14 days to decide if you want to keep your items.
Please note: a 100% refund of your return can only be made if the items arrive in their original packaging and unused. The return of gift cards is excluded.
- CONTACT OUR CUSTOMER SERVICE at: email@example.com including the reason of the return and the pictures of the product or box, if damaged.
- WAIT FOR THE RETURN AUTHORIZATION: you will receive an email including the return authorization to put inside the box.
- SEND THE RETURN: ship your return with your preferred courier to the following address:
Attn.: MUSE & HEROINE
Via dei Torrazzi 41, 41122 Modena (MO), Italy
The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. In case of non-compliance of the products purchased or other issues encountered upon reception of the order, please get in touch with us at firstname.lastname@example.org and we’ll be happy to assist you with the return procedure.
Please note: if you have received also a GWP bag with the purchase you would like to return and if the return value falls below the minimum order amount required to access the promotion, the free-of-charge gift must also be returned to us.