Return Policy

You have 14 days to decide if you want to keep your items.
Please note: a 100% refund of your return can only be made if the items arrive in their original packaging and unused. The return of gift cards is excluded.

  1. CONTACT OUR CUSTOMER SERVICE at: including the reason of the return and the pictures of the product or box, if damaged.
  2. WAIT FOR THE RETURN AUTHORIZATION: you will receive an email including the return authorization to put inside the box.
  3. SEND THE RETURN: ship your return with your preferred courier to the following address:
c/o Brama Srl
Via dei Torrazzi 41, 41122 Modena (MO), Italy
Please note that for NON-EU Countries the return is not available.