Shipping Policy

Shipping Fees

  • Shipment destined to EU Countries: 
    Standard shipping cost is € 9,00 (2 - 4 working days).
    Standard shipping is FREE for orders over € 100,00.
    Express shipping cost is € 15,00 (1 - 2 working days).
  • For all other Countries:
    Standard shipping € 28,00 any amount (2 - 4 working days).

All shipments are accompanied by an invoice declaring the value of the merchandise. 
For NON-EU Countries: duties, customs clearance charges, taxes of the Customer’s country are not included and are borne by the final consumer. All these charges and expenses will not be reimbursed by the seller.
All order shipped to NON-EU Countries are tax-free and the tax will be automatically excluded at the checkout.

DELIVERY TO SWITZERLAND 
So that your product arrives fast and safe with you, we dispatch your order into Switzerland exclusively insured with our courier in charge of the shipment. Delivery to a Swiss P.O. box is not possible.
For deliveries to Switzerland, shipping is only possible up to a value of 999 Swiss francs net. The reason for this is complex customs information, which is net from a goods value of 1000 Swiss francs. Nevertheless, you can divide your order into several individual orders in order to avoid the costly customs formalities. The legal Swiss value added tax as well as possible customs duties are charged to you plus by the Swiss customs. Please understand that we cannot refund these costs.

DELIVERY TO EXTRA-CEE COUNTRIES
In order to avoid Italian VAT, please follow below procedure:

  1. Register your account on MUSE & HEROINE online store: your delivery address must be a non-EU address;
  2. Send an email to hello@selfcaremuse.com to communicate your registration and asking for a special code generating a 18% discount;
  3. You will receive such special code to apply at the checkout;
  4. The code is valid only by using your registered email and delivery address.