Shipping Policy

Shipping Fees:

  • Shipment destined to EU Countries: 

Standard shipping cost is € 12,00 for all orders below € 120  (2 - 4 working days).
Standard shipping is FREE for orders over € 120,00

Express shipping cost for countries:

Greece: € 45

Portugal: € 30


Express shipping cost for other EU countries: € 20


Shipment destined to Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, Romania

Standard shipping € 19,00 any amount (2 - 4 working days).

Express shipping   € 50,00 any amount (1 - 2 working days).


Shipment destined to Albania, Liechtenstein, Vatican City, Switzerland

Standard shipping € 28,00 any amount (2 - 4 working days).

Express shipping   € 50,00 any amount (1 - 2 working days).


Shipment destined to non-EU Countries: 

Shipping cost for countries:

St. Barthelemy: € 70

USA: € 60

Great Britain: € 25

Shipping cost for other non-EU Countries: € 50


All shipments are accompanied by an invoice declaring the value of the merchandise. 

For NON-EU Countries: duties, customs clearance charges, taxes of the Customer’s country are not included and are borne by the final consumer. All these charges and expenses will not be reimbursed by the seller.

In order to avoid Italian VAT, please follow below procedure:

  1. Register your account on MUSE & HEROINE online store: your delivery address must be a non-EU address;
  2. Send an email to to communicate your registration and asking for a special code generating the following discounts: 
  • VATFREESUPPLEMENTS: to be applied to all orders of supplements and food to get a 9% discount
  • VATFREEBEAUTY: to be applied to all other brands to get a 18% discount
  • The code is valid only by using your registered email and delivery address.

As it is not possible to apply two discount codes in the same order, in case you will have to buy both beauty and supplements products you will have to place two different orders. Of course, we will make sure to ship both in one same shipment and refund any additional shipping cost you will have to pay at the checkout. 

Please note: the code has to be used while placing the order, VAT can't be refund afterwards.

Take good note that we are not responsible for any delays resulting from incorrect addresses or postal delays.
Depending on the final destination, other national forwarder may be involved.

Any delays caused by customs, strikes, extreme weather conditions, national bank holidays or other circumstances in standard and express deliveries are out of our hands.

We are not responsible and won`t be able to issue any refunds if the affected mail carriers do not meet the standard and express delivery times. But feel reassure that we are always in contact with our forwarder companies, making sure that everything will be delivered as quick and as smooth as possible.